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FAQs – How to File a Complaint with the National Highway Traffic Safety Administration (NHTSA)

How to File a Safety Report Complaint with the National Highway Traffic Safety Administration (NHTSA)

If so, consider filing an official complaint with the National Highway Traffic Safety Administration (NHTSA). The NHTSA is a federal agency dedicated to improving highway safety. The goal of this website is to provide information about your rights and responsibilities as well as how to file complaints when unsafe conditions exist on U.S. roads or highways that have been reported by consumers through the internet or over phone lines at 1-888-DASH-2160 for Americans and 1-888-327-4236 for Canadians.

Meanwhile, you can use the complaint form to submit a complaint about:

— A dangerous condition on or near a highway;

— A faulty product that has been recalled by its manufacturer;

— Unsafe driving behavior such as speeding, tailgating, aggressive driving or running stop signs/lights.

 

Your Safety Problem Information Could Provide Safety Data to the NHTSA

The recall process can take months or even years to be completed. NHTSA’s process usually involves four steps. To file a complaint with the National Highway Traffic Safety Administration (NHTSA), you will need to provide:

– Your name, address, and telephone number

– The vehicle identification number (VIN) of the vehicle involved

– A description of the problem or safety concern

– The date the problem occurred

How to file a complaint:

You can file a complaint online at SaferCar.gov, or by calling NHTSA’s Vehicle Safety Hotline at 1-888-327-4236.

 

Step 1: Submit Your Report with the NHTSA

The more information you can provide, the better. Include as much detail as possible, such as:

• The date, time and location of the incident

• A description of the incident

• The make, model and year of the vehicle involved

• The license plate number (if available)

• The name and contact information for any witnesses to the incident.

How to submit: You can submit your complaint online or by calling 1-888-327-4236. When you call, be prepared to provide all of the information listed above. What to expect: Once your complaint is received, it will be entered into our Consumer Complaint Database. We may contact you for additional information if needed. All complaints are confidential and will not be released without your permission.

 

Step 2: The NHTSA Launches an Investigation into the Problem

The National Highway Traffic Safety Administration (NHTSA) is responsible for investigating complaints about possible safety defects in motor vehicles. If the NHTSA finds that a safety defect exists, it may order a recall of the affected vehicles.

What is the process:

If you have a complaint about a possible safety defect in a vehicle, you can file a report with the NHTSA. The agency will then review your complaint and decide whether or not to launch an investigation.

If the NHTSA decides to investigate, it will first try to determine if there is indeed a safety defect. To do this, the agency will look at data from sources such as consumer complaints, crash reports, and field reports from law enforcement officers.

If the NHTSA finds that there is a potential safety issue, it will open an investigation. During an investigation, the agency may request information from the vehicle manufacturer and conduct tests on vehicles or components.

After completing its investigation, the NHTSA will decide whether or not there is enough evidence to conclude that a safety defect exists. If so, the agency may order a recall of affected vehicles.

 

Step 3: Vehicle Safety Recall is Initiated by the Manufacturer (If There is an Auto Defect)

A safety recall is when a manufacturer or NHTSA determines that a vehicle, equipment, car seat, or tire creates an unreasonable safety risk or fails to meet minimum safety standards.

How to initiate a recall:

If you believe there is a safety defect in your vehicle, equipment, car seat, or tire you should contact the manufacturer first. If the manufacturer does not believe there is a problem or refuses to take action, you can file a complaint with NHTSA.

NHTSA’s role in recalls:

NHTSA investigates all complaints it receives that allege defects pose an unreasonable risk to motor vehicle safety. If NHTSA finds evidence of a defect during its investigation it may open an investigation and ultimately request that the manufacturer issue a recall if it determines that one is needed.

 

Vehicle Recalls – Your Voice Matters

Recalls can only happen after consumer complaints have been made and investigated. The NHTSA looked into the complaints and conducted investigations to get to the bottom of these safety issues.

– The National Highway Traffic Safety Administration (NHTSA) is responsible for investigating safety concerns in motor vehicles and equipment.

– You can file a complaint with the NHTSA if you have a problem with your car, truck, motorcycle, or other vehicle.

– To file a complaint, you will need to provide information about the problem, as well as your contact information.

– The NHTSA will investigate your complaint and take appropriate action if necessary.

 

Conclusion

If you experience an unsafe condition on a U.S. road or highway, don’t hesitate to file a complaint with the NHTSA. By filing a formal complaint, you can help protect yourself and other drivers from dangerous conditions. This website provides detailed information about your rights and responsibilities as well as how to file a complaint online. By following the steps outlined on this website, you can make sure your safety is always taken into account when travelling in the United States.